Web Store

Can you ship outside of the United States?
We currently only ship to the 48 contiguous states, Alaska, Hawaii, Washington D.C. and the U.S. Territories.
Wed, 9 May, 2018 at 3:03 PM
I want to change my shipping method or address after I have placed an order. Can I do this?
If your order has been picked up by one of our shipping partners we cannot change the items ordered or cancel the order. We ship Monday – Friday. If your or...
Thu, 21 Apr, 2022 at 1:36 PM
I don't have an email address or I don't want to make an account. How can I place an order?
We currently do not have a "Guest" purchase function in our web store. You must create an account to order online. Please note that by creating an...
Wed, 9 May, 2018 at 3:05 PM
My payment failed or was declined. What happened?
Please confirm your billing address is correct, your credit card number is correct and your 3 or 4 digit card security code is correct and try again or try ...
Thu, 21 Apr, 2022 at 1:37 PM
I placed an order and now I need to remove an item. What can I do?
If your order has been picked up by one of our shipping partners we cannot change the items ordered or cancel the order. We ship Monday – Friday. If your or...
Thu, 21 Apr, 2022 at 1:38 PM
Do you take backorders?
We only sell items we have in stock. We do not take backorders but if you sign up to be notified when an item is available, you will receive an email inform...
Thu, 21 Apr, 2022 at 1:38 PM
Can you ship to a PO Box?
You may ship to a P.O. Box if you ship using USPS First Class Mail, USPS Priority Mail or UPS SurePost. If you place an order and have it shipped to a P...
Thu, 21 Apr, 2022 at 1:39 PM
How fast can I get my order?
We will try to accommodate all orders placed as fast as possible. We ship Monday - Friday. We offer UPS Express shipping options if you need an item fast. P...
Thu, 21 Apr, 2022 at 1:42 PM
What happens if my order is lost or damaged?
IWI US, Inc. is not responsible for shipping carrier errors or delays. Orders are packed and shipped by hand and even though the greatest care is taken to e...
Thu, 21 Apr, 2022 at 1:42 PM
Do you collect sales tax?
We currently collect sales tax for Pennsylvania (6%) and Connecticut (6.35%) residents only. Sales tax applies to all items purchased except for apparel. Sa...
Thu, 21 Apr, 2022 at 1:43 PM